Frequently Asked Questions

Answers about S4H products, ordering, warranty and technical support. If you cannot find the answer here, please contact us.

Warranty period？

Generally, if any issue arises during normal use within one year of purchase, the item can be returned for repair or replacement. Natural damages within two years can also be returned to us for free repair. However, if damage is due to improper use, a certain repair fee will be required.

What's the MOQ?

Usually, neutral goods do not have a MOQ. If you need to customize logos, color boxes, etc., MOQ 500pcs required. Of course, if you only have a demand of 200pcs and need customization, you can still proceed with payment of a certain fee. For specific details, please feel free to communicate with the customer service.

Why Choose Our OEM Service？

  1. Tailored Solutions: We understand that every business has specific requirements. Our team of experts works closely with you to develop tailor-made products that perfectly fit your brand identity and target market.

  2. Cutting-Edge Technology: Leveraging our state-of-the-art facilities and cutting-edge technology, we ensure that our OEM products are at the forefront of innovation. Our dedicated R&D team continuously explores new possibilities and integrates the latest advancements into our offerings.

  3. Quality Assurance: We prioritize quality at every stage of the OEM process. From sourcing high-grade materials to rigorous testing and inspection, we follow stringent quality control measures to deliver products that meet the highest industry standards.

  4. Swift Turnaround: We understand the importance of timely delivery. Our streamlined production process allows us to efficiently handle large-scale orders, ensuring quick turnaround times without compromising on quality.

  5. Confidentiality & Trust: We value the trust placed in us by our partners. Rest assured, all aspects of our OEM services are conducted with utmost confidentiality and respect for your intellectual property rights. Your proprietary information is well-protected throughout the collaboration.

What‘s Your OEM Service Content

  1. Product Design: Our skilled design team can assist you in creating unique and innovative product designs that capture your brand essence and resonate with your target audience.

  2. Manufacturing: With our advanced manufacturing facilities and stringent quality control systems, we have the capability to produce OEM products in large quantities while maintaining exceptional quality standards.

  3. Packaging & Branding: We offer comprehensive packaging and branding solutions to ensure that your OEM products are presented in an appealing and professional manner, aligned with your brand identity.

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